Mediation is not primarily crisis intervention, counseling, or a court of law. It should not be used as a substitute for any of these things, if those are what are needed.
Mediation is most appropriate:
- Where the parties want a less formal and less adversarial approach to resolving their differences
- Where the outstanding issues are reasonably limited and are recognized by both parties as being in dispute
- Where there doesn’t seem to be a better way of resolving the dispute
- Where the parties agree that this is the best course of action
- Where there is not so much anger between the parties as to make the mediation process ineffective
- Where the parties acknowledge the mediator as an objective and impartial third party